Refund policy

At Auvor, we are committed to delivering high-quality products and ensuring customer satisfaction.

Due to the nature of our products, we offer replacements under specific conditions only.

📦 Eligibility for Return / Replacement

A return or replacement request will be accepted only if:

  • The product is defective or not working as intended, and

  • A clear video proof is provided showing the issue

🎥 Mandatory Video Proof

To process your request, you must share a complete unedited video that clearly shows:

  1. The product being unboxed (if possible)

  2. The issue or defect faced

  3. Proper usage demonstration of the product

👉 This helps us verify the issue and resolve it quickly.

⏳ Request Timeline

  • You must raise a request within 48 hours of delivery

  • Requests raised after this period may not be accepted.

  • ❌ Non-Eligible Cases

    We do not accept returns or replacements in the following cases:

    • Change of mind after purchase

    • Improper use or handling of the product

    • Minor variations (color/design)

    • Delay in delivery

    • No video proof provided

🔄 Replacement Process

  • Once approved, a replacement product will be shipped

  • No refunds will be processed (only replacement available)

  • Replacement will be initiated within 2–5 business days

  • 📩 How to Raise a Request

    Please contact us with:

    • Order ID

    • Registered mobile/email

    • Video proof of the issue

    📧 Email: support@auvor.in

Auvor reserves the right to approve or reject any request after verification of the shared proof.